Our products are digital PDFs delivered instantly, so a purchase cannot be "returned" the way a printed book can. That is why purchases are generally non-refundable, except in the cases below.
You will get a full refund if
- You were charged but the product did not appear in My Library, and we cannot fix it within 48 hours.
- You were charged twice for the same order.
- The file is corrupted or incomplete and we cannot provide a working copy within 48 hours.
Refunds are not given for
- Change of mind after the product has been downloaded
- Buying the wrong product, if it has been downloaded (contact us before downloading and we'll help)
- Exam postponements, cancellations or syllabus changes
How to request a refund
- Email support@gyanrathi.com within 7 days of payment.
- Include your order number (from My Orders) and a short description of the problem.
- We reply within 2 working days.
Approved refunds go back to the original payment method, usually within 5–7 working days, depending on your bank. Access to the product is removed once a refund is issued.
Cancellation
Because delivery is instant, an order can't be cancelled once payment succeeds. If a payment is still pending, it expires automatically and no money is taken. If money was debited for an order that failed, it is returned automatically by the gateway, usually within 5–7 working days.